1. Refund policy
We offer refunds under the following circumstances:
- Product/Service Not As Described: if the product or service you purchased does not match the description or fails to meet expectations, you may request a refund within 14 days of purchase.
- Technical Issues: if you are unable to access or use a product/service due to technical issues on our part, and we are unable to resolve the problem, a refund will be issued.
Eligibility for refunds
- Refund requests must be made within 14 days.
- The product must be unused or the service not yet rendered.
- We reserve the right to deny a refund request if the issue is due to customer error or misuse of the service.
Non-refundable items and services
- Custom products or services specifically tailored to your needs.
- Subscriptions after the trial period has expired.
2. Cancellation policy
You may cancel an order or service under the following terms:
- For Products: cancellations are accepted if requested before the item has been shipped. Once shipped, the order cannot be cancelled but may be eligible for a return.
- For Services: cancellations for services must be made at least 7 days before the service is scheduled to begin. Cancellations after this period may incur a cancellation fee.
3. How to request a refund or cancellation
To request a refund or cancellation, please contact our support team at info@sisesoft.com with your order number and reason for the request. We will process your request within 3–5 business days.
Contact us
If you have any questions or concerns, please contact us at info@sisesoft.com.